North Mountain offers a limited 3-year warranty against defective materials or workmanship on all Aluminum rails, aluminum components, clamps, hinges, bows and hardware.

3 Year vinyl – North Mountain uses the highest quality 24oz vinyl in the industry. We offer a Full 3 year warranty against defective materials or workmanship on the vinyl cover.

Warranty Conditions

Limited Warranty

We warrant our product to be free from defects in material and workmanship, for the term of specified bellow, provided there has been normal use and proper maintenance. This warranty applies to the original purchaser only. All remedies under this warranty are limited to the repair or replacement of any item or items found by the factory to be defective within the time period specified. If you have a warranty claim, first you must email our factory at the address below for instructions. You must retain proof of purchase and submit a copy with any items returned for warranty work. Upon completion of warranty work, if any, we will return the repaired or replaced item or items to you freight prepaid. Damage to our products caused by accidents, fire, vandalism, negligence, misinstallation, misuse, Acts of God, or by defective parts not manufactured by us, is not covered under this warranty.

Execution and Performance

North Mountain reserves the right to determine is all warranty conditions have been met. Upon determination North Mountain may require the product to be returned postage prepaid to further inspect the warranty claim. Given that all conditions are met North Mountain will either repair or replace (at North Mountain’s determination) the product or the component. In the event a product must be returned, our Return Authorization # must be obtained through our customer service and must be on the returned parcel for it to be accepted.

For further information or request for warranty work, please contact:

North Mountain Serive:
Email: ales@nmcover.com
Website: www.XplorerCover.com